As evolutions on the grid bring new and exciting challenges to today’s utilities, solutions are needed to address these with a holistic approach. The interplay of distributed energy resources, two-way power flow, and distribution grid planning activities is one example where this need becomes prominent. Utilities require levers such as load management, distributed energy resource management, and grid management to work together for effective optimization of energy and capacity.

Many utilities have identified that consumers play a key a role in optimizing the future grid. Without meeting customer expectations and providing them meaningful ways to understand and contribute to the value proposition of the grid, optimization capabilities are limited. Additionally, as consumer expectations for technology rise, relatively new players to the energy space have been quick to offer energy solutions that leverage cutting edge capability. Again, utilities have to think purposefully about how they can prevent their brand from losing value and mind-share in the eyes of consumers.

Landis+Gyr’s vision for increased consumer participation revolves around the following tenants:

• Effectively engaging the consumer is foundational to energy and capacity initiatives.
• Connecting behind the meter activities with core grid operations allows utilities to tap resources when needed for programs, EE/DR goals, and increase reliability

Utilities must have a single platform to meet their goals today, and provide a foundation for future consumer relationship needs. Providing a place for consumers to participate in energy management, personalized for their needs and stage of engagement will enable the consumer relationships envisioned for utilities of the future.

Landis+Gyr’s Consumer Engagement platform provides a broader vision with enabling technology for engaging users across their energy journey. It consists of a comprehensive set of engagement channels which leverages the breadth of Landis+Gyr technology and is designed to drive consumer action and enhance the overall value of the consumer relationship with the utility.