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Here to Help

Betty Mertens
By Betty Mertens - 4/12/17 2:29 PM

Landis+Gyr has come a long way since its beginnings as a mechanical metering company. Today we offer a wide variety of products and solutions, creating a smart grid of interconnected intelligent devices. With the right knowledge, these products unlock tremendous potential for utilities. We want to share with you some of the ways Landis+Gyr are partnering with our customers to help them realize the maximum benefit of their smart grid investments.

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At Landis+Gyr, we understand our customers are busy and often lack the bandwidth or expertise needed to ensure they are getting the most out of our products. That is why we have developed a suite of Smart Grid Services that can be customized to provide you with exactly the support you need when you need it. Our services are specifically designed to address your pain points.

Our suite of services includes 10 offerings:

  • Application Operations - Daily CC/MDMS monitoring
  • Database Service - DB support for our non-hosted customers
  • Integration Service - Support for integrating complimentary software applications
  • IT Monitoring - Proactive system alerts for applications, servers and network health
  • Network Optimization - Planning, surveys and reports to help optimize network performance
  • Network Upgrades - Upgrade and validation of network devices and endpoint firmware
  • Report and Data Analytics - Custom reports to extract and analyze data from smart grid system
  • Software Upgrades - Planning, documentation and support for software upgrades
  • System Health Check - Comprehensive review of entire system with recommendations report
  • Transition Service - Support for transitioning software applications

These services can be purchased a la carte’ or packaged together. They are also frequently bundled with our Premium Support offering, which provides you with a designated high-level technical resource as your single point of contact to Landis+Gyr for support. So, if you have an issue you can skip the queue and call straight into a knowledgeable resource who is already familiar with your specific system and the operational use of it. This will provide you with a more intimate and valuable level of support compared with the normal Landis+Gyr Help Desk.

Overall, we want you to have an incredible experience with our products and solutions. Our goal with services is to make your life easier by augmenting your existing resources and helping streamlining your operations. Feel free to reach out to us for further conversations on your service needs or if you would like additional information on any of our offerings. We would love to help.

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