As utilities strive for efficiency and security in the constantly changing operational environment, they need to consider new operational models. Regulatory compliance, increasing demands for data security and privacy and the opportunities provided by new technologies, like IoT, require further focus on optimizing the way to manage the business operations.

AMI (Advanced Metering Infrastructure) is an essential, integrated part of utility operations. Besides the one-off investment of deploying a smart metering solution, it requires professional operative power, care and maintenance throughout its lifecycle. A key decision for a utility is whether to operate the solution fully on its own, to buy some of it from an external partner or to completely outsource the AMI operations. The major question is: which responsibilities the utility wants to carry on its own and where the responsibility can be given to an external partner.

Operational Support Services

Operational Support Services provide expert support for those utility customers, who decide to run their AMI and smart grid operations with internal resources.

Cloud Service

Cloud Service provides the AMI software and IT system hosting and maintenance as a service. The utility operates the daily readings and field operations in-house.

IoT Operating Service

IoT Operating Service is based on full outsourcing of AMI. The utility receives data for its business needs in a format and schedule that is specified together. This service can include also field operations.