The introduction of smart metering impacts every area of a utility's business. Energy supply, network operation, meter readings, customer service and billing are all affected. In order to maximize the benefits of the smart infrastructure, the overall IT architecture serving these adjacent processes should be carefully planned before rolling out AMI. IT plays a significant role also during the smart meter installation phase and can either slow down the rollout or, in the best case, drive it forward.
When deciding on a smart metering implementation, the energy utility embarks on a journey, one of joint enterprise and team effort that impacts the entire organization.