Is rolling out, maintaining, and upgrading your metering infrastructure or operating it becoming too complex and expensive for your organization? Is end-to-end security in metering infrastructure an area of concern? Does your staff need to focus on core business more than managing IT systems and infrastructure? Getting it managed by skilled experts dedicated to AMI-System operations, may be the answer.
Caruna is the largest Distribution System Operator (DSO) in Finland with over 687,000 metering points. Landis+Gyr’s Metering as a Service-solution (MaaS) to Caruna covers the management of the infrastructure for residential meters. The solution includes hourly consumption and power quality readings, management of the metering device infrastructure and data communications, and the activation of AMI related maintenance operations. With 17 million metering values provided to Caruna and its customers every day, the project is Landis+Gyr’s largest Managed Services project in the Nordics.
Finland is one of the most advanced countries in Europe when it comes to digitalization in the energy sector. With 250,000 km of low-voltage networks and more than 3.7 million energy metering points, Finland is a European veteran in smart metering – and a trendsetter in the adoption of the Metering as a Service model.
A key challenge in the digitization of the energy industry is to build and manage intelligent infrastructures that are flexible, efficient, and secure. This, however, changes the way and the scope of a utility’s work: the deployment, operation, and development of a smart metering system with devices, communication, software, and possible additional applications might be opening up gaps when it comes to time, resources and skills. This is where an As-a-Service approach comes into play.
In B2B Service Business, SLAs play an integral part of the business. The clearer the individual needs of the customer, the better the value for money the service provider can deliver. At Landis+Gyr, we have been in the service business for over a decade. We have worked with over 30 managed metering reading service customers with different SLA levels in EMEA, each of them tailor-made and individually defined. Here we are sharing some of our learnings.
We have probably all been there: having to choose the right internet connection at home. For this, you need to make a decision on the required service level. To find out what that is, you speak to the service provider and they will be asking you things like: “How many devices do you want connected? Do you stream movies or games? Do you need your connection for working from home?” Based on your needs, you will receive an offer for a specific service for a specific price. Once you have placed your order, you have entered into a Service Level Agreement (SLA).