The Art of Defining Service Level Agreements

In B2B Service Business, SLAs play an integral part of the business. The clearer the individual needs of the customer, the better the value for money the service provider can deliver. At Landis+Gyr, we have been in the service business for over a decade. We have worked with over 30 managed metering reading service customers with different SLA levels in EMEA, each of them tailor-made and individually defined. Here we are sharing some of our learnings.

We have probably all been there: having to choose the right internet connection at home. For this, you need to make a decision on the required service level. To find out what that is, you speak to the service provider and they will be asking you things like: “How many devices do you want connected? Do you stream movies or games? Do you need your connection for working from home?” Based on your needs, you will receive an offer for a specific service for a specific price. Once you have placed your order, you have entered into a Service Level Agreement (SLA).

Read Article  

Smart Burgenland: Successful rollout in Austria

Austria’s easternmost province Burgenland is known for its beautiful vineyards, its spas and castles. And it is one of the forerunners when it comes to digitizing the grid. According to Austrian regulations, 95% of households need to be equipped with a smart meter by 2022. As one of the country’s first distribution system operators, Netz Burgenland committed themselves to a full-scale G3 PLC smart metering solution rollout.

Read Article  

“As a Service” Models for Smart Meter Rollouts in Germany

The long-awaited go-ahead for the smart meter rollout in Germany has officially been given with the recent “market declaration”. There is broad acknowledgement of the benefits and importance of smart metering in the urgently needed digitization of our energy supply. Yet the path to realizing widespread grid upgrades, to include intelligent endpoints for digital business models and future markets such as submetering, is by no means predetermined or free from obstacles. The rollout will be a significant feat in financial, technical and personnel terms, particularly for small and midsize municipal utilities.

Read Article  

The E360 is a smart residential meter for the IoT world of today and tomorrow

The data collected from smart metering are opening up a whole new world of opportunities for utilities. Of course, you need the data for billing, but a lot more is possible today – and even more so in the future. With the E360 we have built an intelligent endpoint with enhanced communication and measurement capabilities. And as part of our end-to-end solution Gridstream® Connect, it accompanies our customers on their way towards more data-driven use cases.

Read Article  

E360: Thoroughly Thought-Out Security

Increasing amounts of data, interconnected utility infrastructures, regulation and a general awareness of security and privacy issues raise the pressure also on smart metering security. E360 is our response to the most stringent security requirements.

Read Article  

ULTRAHEAT T450: Intelligent Measurement Technology for Exceptional Reliability

Landis+Gyr’s new ULTRAHEAT®T450 ultrasonic heat and cooling meter enables homes and buildings to be energy efficient and optimizes energy usage, even in the most demanding environments.

Read Article  

Posts by Topic

See all
Content not found